Elements and Performance Criteria
- Confirm and comply with work procedures and legal requirements for monitoring and controlling individual and crowd behaviour.
- Read work instructions and standard operating procedures for monitoring and controlling individual and crowd behaviour and clarify work tasks with relevant persons.
- Read workplace policies including WHS and apply to work tasks to ensure compliance with legal rights and responsibilities when performing security work.
- Prepare for monitoring activities.
- Maintain personal dress and presentation to meet work instructions and workplace standards for appearance.
- Check resources and equipment for operational effectiveness following manufacturers’ instructions, and replace or report faulty or damaged equipment.
- Assess site layout to identify access and exit points, barriers and thoroughfares, and identify strategic observation points to monitor crowd movement and behaviour.
- Monitor individual and crowd behaviour.
- Conduct systematic personal safety checks on a regular basis.
- Observe individual and crowd behaviour to maintain constant situational awareness.
- Use communication equipment to regularly convey security status to relevant persons following workplace procedures.
- Identify persons behaving in a potentially disruptive manner and assess degree of risk to self, others, premises and property.
- Act promptly to calm the situation and defuse conflict, using interpersonal techniques that take account of individual social and cultural differences.
- Control and report individual and crowd behaviour.
- Identify potential security risks and assess degree of risk to self, others, premises and property.
- Communicate details of security risk to relevant persons and request assistance following standard operating procedures.
- Select and carry out security response within scope of own competence and authority.
- Monitor changing crowd and individual behaviour and adjust response to maintain security.
- Record details of security risk and response using a notebook in accordance with workplace requirements.